To meet our business objectives, the GM Fleet team is looking for a Regional Client Success Manager. The Regional Client Success Manager will lead, develop and coach a team of Account Executives, promoting a customer-first approach to improve sales performance and revenue within an assigned book of business.
Responsibilities
Management
- Manage and track activities for all Account Executives – lead generation, initial meetings, & presentations
- Prepare weekly forecasting of sales, revenue and other KPIs for management
- Work closely with senior management to develop and execute regional sales strategies
- Assist team in identifying the decision makers and influencers within their customers’ organizations
- Actively support the team to build and manage a pipeline of new opportunities
Coaching
- Coach team of Account Executives to develop customer management skills (e.g. moving stalled deals forward, positioning solutions to customers, and qualifying deals)
- Motivate, develop and mentor the team to become top achievers and future leaders
- Tailor coaching approaches to team members based on learning styles and by targeting individual development needs
- Conduct group coaching sessions when needed to encourage teamwork and collective learning
- Serve as a role model of company culture, embrace our values and ethics
Sales Innovation
- Brainstorm new approaches and ideas to successfully position GM’s B2B solutions with customers
- Collaborate with GM business units to ensure customer success, solution adoption, and sales expansion
- Provide continuous feedback to B2B Business Units to drive future product enhancements
Skills and Experiences
Required Skills and Experiences
- Proven people leader experience required or demonstrated ability to lead, influence and drive behaviors within a dynamic sales team
- 5+ years of B2B sales leadership and/or account management leadership experience
- Bachelor’s degree or 10+ years commensurate job experience required
- Master’s degree preferred
- Proven track record of consistent sales quota attainment
- Ability to build strong relationships and influence internal stakeholders to drive results
- Strong organization, time management and planning skills
- Ability to balance conflicting priorities and deal with ambiguity while maintaining effectiveness
- Outstanding oral and written communication skills
- Ability to thrive in a fast-paced, innovative, rapidly evolving industry and organization
- Skilled in the use of Microsoft Word, Excel, PowerPoint and CRM account management applications
- Travel required. Must be able to travel up to 50%-75% within assigned region.