Reporting to the Director Customer Accounts, you will be responsible for the strategic customer management and continued business development of Audi as part of an international team of Account Managers in Driveline (Sideshafts & Propshafts)
Who we are
We have been inventing the future for 250 years. Our technologies and innovations made front-wheel drive cars possible and all-wheel drive systems more efficient. GKN Automotive’s market-leading Driveline division demonstrates strength in depth, with an extensive portfolio of products that combine value with technical expertise. The technologies span high-volume low-cost vehicles to top end premium cars with complex all-wheel drive driving dynamics. These world-class products are being constantly refined and improved for global customers.
What you will do
- Represent the customer within GKN Automotive providing the necessary information to the relevant functions and tracking responses to customer issues
- Support the development and execution of the customer strategy
- Develop and maintain an in-depth and up to date understanding of the customer and technical requirements, including market position, vehicle strategy, purchasing strategy, competitor activities, organisation, etc.
- Represent GKN at the customer level through visits and technical events to develop a strong working relationship and network throughout the customer
- Monitor and measure the customer’s perception of GKN Automotive and act to improve
- Participate in/lead customer negotiations such as design changes, changes in the supplier base, move of production, material recovery or contract/annual pricing negotiations and new businesses.
- Prepare and agree sales plan/tactics ahead of negotiations
- Lead in VAVE activities.
- Maintain a customer database (pricing/contracts,..) and communicate/cooperate with relevant internal functions
What you’ll need
- Account management or business development experience in the automotive industry, ideally with a proven track record at a tier 1 supplier.
- Customer-facing experience.
- Be able to negotiate using detailed cost models.
- Exceptional data skills; Candidates should be, able to effectively manage, challenge, analyse and summarise multiple-dimension data (cost, budget, and market data).
- Comfortable preparing business cases and analysing financial scenarios.
- Excellent Excel and systems skills.
- Knowledge of Demand Management, Budgeting, Pricing and Cost Interrogation.
- Excellent written and verbal communication skills
Essential Education
- University Degree in a relevant technical / commercial subject or equivalent.
Languages
- Full professional proficiency in German & English languages (both written and spoken)
Essential competencies we look for aligned to our company values
At GKN Automotive we are committed to ensuring that we have the right people, in the right roles and enabling the right environment for success. We are proud of our culture and are looking for people who share our values as these underpin everything we do, helping us to do business the right way.
To be successful in this role you will be:
Driven
- Proactive, energetic, and autonomous
- Focuses on customers
- Results and insights focused
Collaborative
- Understands others across all levels of the business
- Collaborates to build performance
Ingenious
- Good fundamental business acumen
- Strong influencing skills
- Builds optimal solutions and decisions
Principled
- Is principled, authentic and accountable
- Communicates with impact
- Generates enthusiasm
Job Position : Customer Account Manager